Terms of service
1. Overview
Welcome to MellowCub Kidswear. Throughout these Terms, the words “we”, “us” and “our” refer to MellowCub Kidswear.
By accessing our website or purchasing from us, you agree to these Terms of Service and the policies referenced on our website. Please read them carefully before using our website or placing an order.
Our online store is powered by Shopify, which enables us to provide our products and services to you.
2. Products
We make every effort to display our products, descriptions, measurements and colours as accurately as possible. However, colours and product appearance may vary slightly depending on your device, screen settings, lighting or photography.
Product availability, descriptions and prices may be updated from time to time. We also reserve the right to discontinue products when necessary.
Please refer to the product information and size guide provided on the relevant product page before placing your order.
3. Orders & Cancellations
Please review your order carefully before submitting it. Once an order has been placed, cancellations or modifications cannot generally be accommodated, as further explained in our Refund Policy.
In rare circumstances, we may be unable to fulfil an order or an item in your order due to stock availability, inventory errors, payment issues or other unforeseen circumstances. If this happens, we will contact you using the details provided with your order and, where applicable, issue a refund for the affected item or order.
Products purchased through our website are intended for personal or household use and not for unauthorised commercial resale.
4. Prices, Payments & Promotions
The price applicable to your purchase will be the price displayed at the time your order is placed.
Shipping charges, where applicable, will be displayed at checkout before payment confirmation.
From time to time, MellowCub Kidswear may offer discounts, promotional offers or other benefits. Such offers may be subject to their own terms, validity periods and eligibility requirements.
Customers are responsible for providing complete and accurate billing, payment and contact information when placing an order.
5. Shipping & Delivery
We aim to prepare and deliver orders within the estimated timelines provided on our website.
However, delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.
For information regarding order processing, estimated delivery timelines, shipping charges and other delivery-related matters, please refer to our Shipping Policy.
6. Returns, Replacements & Refunds
Returns, replacements and refunds are handled in accordance with our Refund Policy.
Please review the Refund Policy before placing your order, particularly for information regarding return eligibility, replacements, refunds and order cancellations.
7. Website Use & Intellectual Property
The content available on the MellowCub Kidswear website, including our brand name, logo, product photographs, graphics, text, designs and other original content, belongs to MellowCub Kidswear or the respective rights holders and is protected by applicable intellectual property laws.
Our website and its content are provided for personal, non-commercial use. Content may not be copied, reproduced, distributed, modified or commercially used without prior permission from the respective rights holder.
You must not misuse the website, interfere with its security or operation, introduce malicious software, attempt unauthorised access, or use the website for unlawful purposes.
8. Third-Party Services & Shopify
Our website may use services, tools or links provided by third parties. Your use of third-party services may also be subject to the terms and policies of those providers.
MellowCub Kidswear is powered by Shopify, which enables us to provide our online store and related services. However, purchases made through our store are transactions directly between you and MellowCub Kidswear. Shopify is not the seller of the products purchased from us.
9. Privacy & Feedback
Your personal information is handled in accordance with our Privacy Policy.
If you choose to submit reviews, photographs, comments, suggestions or other feedback through our website, you confirm that you have the right to share that content and that it does not violate the rights of another person or applicable law.
Where you submit content for publication, you grant MellowCub Kidswear permission to use, display and reproduce that content in connection with our website, products and promotional activities, subject to applicable law.
10. Errors & Website Availability
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product information, pricing, availability, promotions, shipping or other information.
We may correct such errors or update information when necessary. In the rare event that an error affects an order that has already been placed, we will contact you and take appropriate steps, including issuing a refund where applicable.
We do not guarantee that the website will always be available without interruption or technical errors.
11. Liability & Applicable Law
Nothing in these Terms is intended to limit any rights or remedies available to customers under applicable law.
To the extent permitted by applicable law, MellowCub Kidswear will not be responsible for losses arising from circumstances beyond our reasonable control or from misuse of our website.
These Terms of Service and your use of our website will be governed by the applicable laws of India. Any disputes will be subject to the jurisdiction of the appropriate courts in Tamil Nadu, India, subject to any rights or remedies available to consumers under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, policies or legal requirements.
The latest version will be available on this page. Where required by applicable law, we will provide appropriate notice of material changes.
13. Contact Information
If you have any questions about these Terms of Service, please contact us at:
MellowCub Kidswear
Email: support@mellowcub.in
Chennai, Tamil Nadu, India