Shipping policy
At MellowCub, we carefully prepare every order and aim to have it reach you safely and within the estimated delivery timeline. Here's everything you need to know about shipping and delivery.
Order Processing
Orders are typically processed within 1 business day after order confirmation and are carefully prepared before dispatch. Orders are shipped from Tamil Nadu, India. Orders placed on Sundays or public holidays will be processed on the next business day.
Estimated Delivery
Estimated delivery timelines are:
- Within Tamil Nadu: 3–5 business days
- Rest of India: 4–7 business days
Please note that these are estimated delivery timelines and are not guaranteed. Delivery times may vary depending on your location, weather conditions, public holidays, accessibility, or unforeseen delays with the delivery partner.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.
Cash on Delivery
Cash on Delivery (COD) is currently not available for orders placed through our website.
Shipping Information
To help ensure a smooth delivery, please make sure your shipping address and contact details are complete and accurate. In the event that a delivery is unsuccessful and the order is returned to MellowCub, additional shipping charges may apply if reshipment is required.
Delivery Locations
MellowCub currently ships within India only through our delivery partners.
While we aim to reach customers across India, delivery to certain remote or non-serviceable locations may take longer or may not be possible depending on service availability.
Delivery Delays
While we always aim to have your order delivered within the estimated timeline, occasional delays may occur due to circumstances beyond our control, such as weather conditions, major festival holidays, public holidays, increased order volumes, or operational delays with our delivery partners.
We appreciate your patience and understanding should an unexpected delay occur.
Damaged or Opened Packages
If a package appears opened, tampered with, or visibly damaged at the time of delivery, we recommend not accepting the package and contacting us for assistance.
We also encourage you to record an unboxing video while opening your package, wherever possible, as this can help us review any concerns regarding the condition or contents of your order.
Policy Updates
MellowCub may update this Shipping Policy from time to time to reflect changes in our shipping or delivery practices. We recommend reviewing this page whenever you need the latest information.
Need Assistance?
If you have any questions about the shipping or delivery of your order, please feel free to get in touch with us.
Email: support@mellowcub.in
Our team will be glad to assist you.