Refund policy


Return, Refund & Exchange Policy

At MellowCub, we want your shopping experience to be simple and enjoyable. If there's ever an issue with your order, we're here to assist and will do our best to resolve it as quickly as possible.

Returns
If your product arrives damaged, incorrect, or with a manufacturing defect, we'll gladly assist you with a return, subject to the conditions outlined below.
Please email us at support@mellowcub.in within 2 days of receiving your order, along with:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the product.
  • An unboxing video, wherever available, to help us verify claims related to damaged, incorrect, or missing items.

Once your return request has been approved, we'll guide you through the return process.

Replacements & Refunds
If your return request is approved and the same product is available in stock, we'll be happy to send you a replacement at no additional cost.
If a replacement is not possible or the product is unavailable, we will process a refund to your original payment method within 7 business days after receiving and inspecting the returned product.

Size Exchanges
We strongly recommend referring to the Size Guide available on each product page and carefully checking the measurements before placing your order.
As a limited courtesy, a size exchange may be accommodated in exceptional circumstances, subject to the availability of the requested size.
For an approved size exchange:

  • The exchange request must be made within 2 days of receiving the order.
  • The product must meet the eligibility conditions mentioned below.
  • Once your exchange request has been approved, we'll guide you through the return process.
  • Once the returned product is received and passes our quality inspection, the exchange will be processed, subject to availability.

Size exchanges are limited to one exchange request per order and cannot be accommodated if the requested replacement size is unavailable.

Eligibility for Returns & Size Exchanges
For both returns and size exchanges, the product must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Products that have been worn, washed, altered, damaged, or returned without their original tags or packaging will not be eligible for a return or size exchange.

Order Cancellations
Orders are processed promptly to ensure timely dispatch. Once an order has been placed, cancellations or modifications cannot be accommodated.

Items Not Eligible for Return, Refund or Exchange
Returns, refunds, or exchanges are not available for:

  • Change of mind after purchase.
  • Minor measurement variations as mentioned in our size guides.
  • Slight colour variations due to screen settings, lighting, or photography.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products returned without their original tags or original packaging.
  • Products purchased during promotional sales, clearance events, or special offers, except where the product is received in a damaged, defective, or incorrect condition.

Return Shipping
For approved returns due to a damaged, defective, or incorrect product, MellowCub will cover the return shipping cost.
For approved size exchanges, the customer will bear both the return shipping cost and the shipping cost for the replacement size.

Need Assistance?
If you have any questions about your order or this policy, please feel free to get in touch with us.

Email: support@mellowcub.in

Our team will be glad to assist you.